Returns Policy

A polite notice about Returns

Merchandise is sold as seen. Please ask all questions and view all pictures thoroughly before purchasing. We do not negotiate price after the sale - no exceptions.

Just the same, if you find out that the guitar or gear doesn’t work for you, you can return it within 14 days (the 14-day return policy only applies for sales over the phone/internet. It does not apply if the purchase is made in-store)   

For dealers: All dealers will be charged a restocking fee on returns for any reason due to the common practice of reselling. Special orders are not returnable. 

Used basses, guitars and amplifiers come with a 30-day warranty.

How to Return: Please call or email for return authorisation (and a returns code) before shipping any merchandise back.

Returned merchandise must be shipped fully insured at the customer’s cost and in its original condition. Upon receipt of the merchandise, a refund (less shipping and any other applicable fees) will be issued within 48 hours, subject to a 5% restocking fee. The restocking fees will be waived if the instrument is damaged.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, less the restocking fee.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@andybaxterbass.com.

Returns Address: To return your product, please call on 
07904 227 517 or email on sales@andybaxterbass.com and we will provide you with our Leeds return address. 


Returns Insurance: You must return using a trackable shipping service and purchase shipping insurance for the value of the item. We don’t guarantee that we will receive your returned item. We cannot accept liability if items are returned damaged.

INTERNATIONAL RETURNS

Further to the above, please email or call for returns authorisation and instructions on where and how to ship the merchandise. 

Amplification sent overseas is not returnable under any circumstances unless damaged upon arrival.