Returns Policy

A polite notice about returns


Merchandise is sold as seen. Please ask all questions and view all pictures thoroughly before purchasing. We do not negotiate price after the sale - no exceptions. All used instruments come with 3 months warranty. Used amplification comes with 30 days warranty. Our warranty period starts the day the goods are purchased (in-store) or delivered. 

For distance (online & mail order) selling:

Under the conditions outlined in the Distance Selling Regulations and in Section 4.2, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 7 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor-made/personalised goods and special orders. 

Special Orders - Any order which has been specified or customized to the customers specifications. This also includes any item which is not typically stocked by Andy Baxter Bass & Guitars LTD and has been ordered in at the request of the customer.

Returned merchandise must be shipped fully insured at the customer’s cost and in its original condition. Upon receipt of the merchandise, a refund less shipping and card fees will be issued within 48 hours. 

For Faulty Goods:

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

For dealers:

All dealers will be charged a 5% restocking fee on returns for any reason due to the common practice of reselling. Special orders are not returnable. 



How to Return: Please call or email before shipping any merchandise back.

Returned merchandise must be shipped fully insured at the customer’s cost and in its original condition. Upon receipt of the merchandise, a refund (less shipping and any other applicable fees) will be issued within 48 hours, subject to a 5% restocking fee. The restocking fees will be waived if the instrument is damaged.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Returns Address: To return your product, please call Andy on 
07904 227 517 or email and we will provide you with our Leeds return address. 

Returns Insurance: You must return using a trackable shipping service and purchase shipping insurance for the value of the item. We don’t guarantee that we will receive your returned item. We cannot accept liability if items are returned damaged.