How to Buy
You can buy items directly from andybaxterbass.com from the comfort of your own home. If you are happy to buy over the internet, we will send you as much information about the bass/guitar/amplifier you're interested in as possible. If you require more high-resolution photos, please don't hesitate to ask.
You can always make an appointment with Andy to try some basses/guitars/amps out first. We will consider a part exchange if it makes your desired bass a little easier to afford.
Andy Baxter Bass & Guitars Ltd is excited to be able to offer 0% finance deals for 6 months and affordable finance options from 9.9% APR over 12, 24, 36 and 48 months. To make it possible, we’ve partnered with leading UK retail finance provider, Duologi to allow you to apply for finance quickly and securely online.
Email or call for more details.
UK & International Customers
- Credit/Debit Card
- Certified check/bank check
- Bank transfer
- Payment by instalments
Instalments / Layaway Policy / Deposits
Payments are to be made on the dates agreed. If the customer fails to do so or pulls out of an agreed deal after 1 month has elapsed from the date of the first payment, 10% of the agreed sale price is non-refundable. A further 10% will be added each consecutive month thereafter. Within the first month, a 5% fee is applied. Andy Baxter Bass has the right to withdraw from any agreement and re-list the item if payments are not made on the agreed dates. A 20% non-refundable deposit will hold any guitar for 14 days. With instalment/ layaway/deposit agreements all sales are final, no returns, no refunds, and no exceptions.
Payable by consignee upon receipt of goods. We are not responsible for VAT, duty or customs charges.
Shipping costs are in addition to the cost of your guitars or merchandise (unless otherwise stated) If you prefer, you can arrange to ship via your own preferred courier. Shipping charges paid by Andy Baxter Bass are non-refundable.
Warranty & Returns
Merchandise is sold as seen. Please ask all questions and view all pictures thoroughly before purchasing. We do not negotiate price after the sale - no exceptions. All used instruments come with 3 months warranty. Used amplification comes with 30 days warranty. Our warranty period starts the day the goods are purchased (in-store) or delivered.
For Distance (online & Mail Order) Selling:
Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor-made/personalised goods.
Returned merchandise must be shipped fully insured at the customer’s cost and in its original condition. Upon receipt of the merchandise, a refund less shipping will be issued within 48 hours.
For Faulty Goods:
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.
All dealers will be charged a 5% restocking fee on returns for any reason due to the common practice of reselling. Special orders are not returnable.
Used basses, guitars and amplifiers come with a 30-day warranty.
Please email or call for returns authorisation and instructions on where and how to ship the merchandise.