How to Buy

You can buy items directly from andybaxterbass.com from the comfort of your own home. If you are happy to buy over the internet, we will send you as much information about the bass/guitar/amplifier you're interested in as possible. If you require more high-resolution photos, please don't hesitate to ask.

You can always make an appointment with Andy at his Leeds Showroom and try some basses/guitars/amps out first. We will consider part exchange if it makes your desired bass a little easier to afford.

Payment Options

WE NOW OFFER 0% FINANCE FOR UK CUSTOMERS ON A 6 MONTH PAYMENT PLAN - LONGER PLANS AVAILABLE AT 9.9% APR

Email or call for more details.

UK & International Customers

  • Credit/Debit Card  
  • Cash
  • Certified check/bank check
  • Bank transfer
  • PayPal
  • Payment by instalments

Instalments / Layaway Policy / Deposits 

Payments are to be made on the dates agreed. If the customer fails to do so or pulls out of an agreed deal after 1 month has elapsed from the date of the first payment, 10% of the agreed sale price is non-refundable. A further 10% will be added each consecutive month thereafter. Within the first month, a 5% fee is applied. Andy Baxter Bass has the right to withdraw from any agreement and re-list the item if payments are not made on the agreed dates. A 20% non-refundable deposit will hold any guitar for 14 days. With instalment/ layaway/deposit agreements all sales are final, no returns, no refunds, and no exceptions. 

VAT/Duty/Customs Charges

Payable by consignee upon receipt of goods. We are not responsible for VAT, duty or customs charges.

Shipping

Shipping costs are in addition to the cost of your guitars or merchandise (unless otherwise stated) If you prefer, you can arrange to ship via your own preferred courier. Shipping charges paid by Andy Baxter Bass are non-refundable.

Returns & Warranty

Merchandise is sold as seen. Please ask all questions and view all pictures thoroughly before purchasing. We do not negotiate price after the sale - no exceptions.

Just the same, if you find out that the guitar or gear doesn’t work for you, you can return it within 14 days (the 14-day return policy only applies for sales over the phone/internet. It does not apply if the purchase is made in-store)  Please call or email for return authorisation (and a returns code) before shipping any merchandise back.

Returned merchandise must be shipped fully insured at the customer’s cost and in its original condition. Upon receipt of the merchandise, a refund (less shipping and any other applicable fees) will be issued within 48 hours, subject to a 5% restocking fee. The restocking fees will be waived if the instrument is damaged.

For dealers: All dealers will be charged a restocking fee on returns for any reason due to the common practice of reselling. Special orders are not returnable. 

Used basses, guitars and amplifiers come with a 30-day warranty.

International Returns

 

Further to the above, please email or call for returns authorisation and instructions on where and how to ship the merchandise. 

Amplification sent overseas is not returnable under any circumstances unless damaged upon arrival.