Returns Policy

A polite notice about returns for Customers

Merchandise is sold as seen. Please ask all questions and view all pictures thoroughly before purchasing. We do not negotiate price after the sale - no exceptions. All used instruments come with 3 months warranty. Used amplification comes with 30 days warranty. Our warranty period starts the day the goods are purchased (in-store) or delivered. 

Returns policy for distance (online & mail order) selling:

The Consumer Contracts Regulations 2013 and gives the customer the right to cancel within 14 days starting the day after all of the goods have been delivered.

Returned merchandise must be shipped fully insured at the customer’s cost and in its original condition. Upon receipt of the merchandise, a refund less shipping and card fees will be issued within 48 hours. 

For Faulty Goods:

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

Again, since Andy Baxter Bass & Guitars Ltd deals in vintage/pre-loved/used equipment, we remind you to please ask all questions and view all pictures thoroughly before purchasing.

For dealers:

All dealers will be charged a 5% restocking fee on returns for any reason due to the common practice of reselling. Special orders are not returnable. 

PLEASE EMAIL OR CALL FOR INSTRUCTIONS ON WHERE AND HOW TO SHIP THE MERCHANDISE. 

How to Return: Please call or email before shipping any merchandise back.

Returned merchandise must be shipped fully insured at the customer’s cost and in its original condition. Upon receipt of the merchandise, a refund (less shipping and any other applicable fees such as card fees) will be issued within 48 hours.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@andybaxterbass.com.

Returns Address: To return your product, please call Andy on 07904 227 517 or email sales@andybaxterbass.com and we will provide you with our Leeds return address. 

Returns Insurance: You must return using a trackable shipping service and purchase shipping insurance for the value of the item. We don’t guarantee that we will receive your returned item. We cannot accept liability if items are returned damaged.